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Online Account

Helpful guides and videos on how to access your account online, and the functionality we offer.

Help guides on how to manage your online account

Common online questions

Find quick answers to the most common questions we get asked about using our online account management platform.

How do I set up an online account?
Can anyone set up an online account?
What are the benefits of an online account?
How do I reset my password or email address?
Can I order online if I have a credit account?
Can I change the administrator on my account?
Manage user access to your account.

Easily control who can who can place orders and view your account details.

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Manage project orders

The projects area lets you view orders and invoices on a Project by Project basis.

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How to quickly create a quote

When you know what you want but need a quick quote before buying.

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Still need help?

Live chat

Chat online with a Fixfast specialist - who can help with product suggestions or general queries. Click on the Blue chat bubble at the bottom left corner of the screen to start a chat.

Email us

For general enquiries and to place orders, when you can't find what you need online

Call us

Our specialists are here to help you with product selection - or queries with your orders or account