Helpful guides and videos on how to access your account online, and the functionality we offer.
Help guides on how to manage your online account
Common online questions
Find quick answers to the most common questions we get asked about using our online account management platform.
1. Nominate an administrator within your organisation to set up the account.
2. Your administrator should register for an online account
3. We’ll receive a notification and connect your offline account with your new online account within 4 working hours.
4. Your administrator can then add other users and manage permissions for the team.
Yes, anyone can set up an online account - but there can only be one account per company.
However, this account can have many users.
An online account allows you to manage your orders and billing, view prices, set up projects, create quotes, favourites lists, and more.
It's the easiest and quickest way to access all the information you need on your account.
Forgotten your password?
Your password can be reset using the ‘Forgot Password’ form on the login screen.
You will receive an email to reset the password that was registered to your account.
Forgotten your email too?
The email address attached to your account is normally your company email.
However, if you need further help, contact us on 0800 304 7616 or firstname.lastname@example.org.
Yes, once your account has been set up by an administrator you can buy goods and charge them to your credit account.
Yes, but to do this you will need to contact us on 0800 304 7616 or email@example.com.
You will need to prove however that you have authority to do this.
Easily control who can who can place orders and view your account details.Learn more
The projects area lets you view orders and invoices on a Project by Project basis.Learn more
Still need help?
Chat online with a Fixfast specialist - who can help with product suggestions or general queries. Click on the Blue chat bubble at the bottom left corner of the screen to start a chat.
For general enquiries and to place orders, when you can't find what you need online
Our specialists are here to help you with product selection - or queries with your orders or account