Help - Invoices & credits
You can view all your invoices in your online account regardless of whether the order was placed online or offline. You will need permission to view orders placed by others in the company.
You can also request a copy invoice - which will be immediately emailed to you, view your credit limit and available balance, as well as request an up-to-date statement.
Step by step
View & request copy invoices and credit notes
1. Login to your account by clicking the person at the top right of the screen
2. Click ’Billing’
3. You will see a list of all your invoices and credits you have access to
4. To request an invoice, click the ‘Request Invoice’ button to the right of the order.
5. A message will appear to confirm that the request has been successful
6. The invoice will now be emailed to the address associated with your online account
Request a statement
1. Login to your account by clicking the person at the top right of the screen
2. Click ’Billing’
3. You will see a list of all your invoices and credits you have access to
4. Underneath the table of orders click ‘Request statement’
5. A member of our finance team will send you an up-to-date statement within 48 working hours
View Credit Limit and balance
1. Login to your account by clicking the person at the top right of the screen
2. Click ’Billing’
3. At the bottom of the page under Company Credit your limit and balance will be displayed
4. If you have any questions regarding your limit, then please contact us