Delivery
We offer a reliable delivery service across the UK - including online order tracking for peace of mind.
Delivery service
Our delivery charges are:
Next day standard – orders below £300: £20
Orders above £300: Free
Next day by 10:30am: £30
Saturday standard: £42
Please contact us if you require a same day or special delivery arrangement
Special charges
Our range of façade support system rails are subject to special carriage charges, due to the size of the items. As the costs of these varies (due to location), the charge will be confirmed on receipt of order confirmation.
Black Friday and Cyber Monday
Order earlier to avoid delivery challenges from Friday 22nd November - Friday 6th December.
Bank Holidays
Christmas and bank holidays can affect delivery. We'll always inform you in advance if there are changes to our delivery services.
Exports
Looking for information regarding exports and customs? Take a look at our exports page.
You can order via our website, however, please note that these orders will not be processed until January 2025 when we’re back.
No. We’re moving our Trade Counter to our new Aylesford location over the 2 week closure period, so if you’re planning to visit our trade counter as of the new year, please navigate to the new address below (as of Monday 6th January 2025):
Fixfast New Address - Unit 6 Frank Sando Way, Aylesford ME20 7NY, United Kingdom
Open on Google Maps here.
Copy the Google Plus Code: 7FWV+H4 Aylesford and paste into your maps app.
What3Words : ///craft.geese.clip
Our earliest delivery date will be Tuesday 7th January 2025, however if your order includes special make to order products, the relevant lead times will apply – this will be confirmed at time of processing your order.
Yes, as most of our products are stock items, we can offer a next day delivery service on standard products for orders placed before 4pm.
Lead times are confirmed at time of order.
The earliest time of day our courier may deliver your goods is 7am - however, the earliest guaranteed delivery slot is by 10:30am.
Usual delivery times are 8am – 12pm, but we can also offer guaranteed early deliveries.
We can offer a same-day delivery on request.
We can deliver on Saturday, with a charge of £42.
If you can supply a delivery contact name and phone number, our courier will automatically receive a tracking number and delivery updates on the day.
Yes - most orders are delivered by DPD, who offer delivery tracking via their app.
With the DPD app, you can track your order through to delivery.
We deliver all over the UK.
For delivery to Ireland, the Scottish Highlands, and the Island regions, please contact our Customer Services team - service may vary.
We can offer international delivery through our courier DHL.
Delivery times vary – please contact our Customer Services team
Yes, contact us to set a preferred delivery address.
Have other delivery preferences you’d like us to know?
You can tell us a safe place for delivery by contacting us.
Alternatively, manage your delivery by downloading the DPD app.
