Access our industry leading customer service both online and offline.
Here are some questions our team are often asked.
Yes, our standard Saturday delivery is £42.
If you can supply a delivery contact name and phone number, our courier will automatically receive a tracking number and delivery updates on the day.
Goods can be collected Monday - Friday, 7am - 4pm, from our two trade counters located in Kent and Newry, Northern Ireland.
Anyone is free to place an order on our website. You don't have to have an account or even a business.
Just select your goods and checkout as a guest customer.
Want to keep track of the orders you've placed? Create an account with us.
Yes, most orders are delivered by DPD, who offer delivery tracking via their app.
With the DPD app, you can track your order - whether you are in the office or on-site.
Tracking your order using the app saves you time by streamlining the process and removing the need to check on the progress of the delivery over the phone.
You can also track your orders online in your account area - look for the status column against the list of orders on your dashboard.
Yes, your company will first need to nominate an admin for your account.
The admin will need to set up an online account by completing a short form here. Once received we will connect the online account with your credit account.
Easily manage all your Fixfast orders and invoices in one place: 24/7.Learn More
The projects area lets you view orders and invoices on a project by project basis.Learn More
Still need help?
Chat online with a Fixfast specialist - who can help with product suggestions or general queries. Click on the Blue chat bubble at the bottom left corner of the screen to start a chat.
For general enquiries and to place orders, when you can't find what you need online
Our specialists are here to help you with product selection - or queries with your orders or account