Need to return products? We'll work with you to fulfil your request.
Our returns service
If for any reason you wish to return products to us, the Return Authorisation Form below must be completed.
If you would like to return goods to our trade counter, please still ensure the form is completed.
Authorisation must be given before the goods are returned – only a Fixfast Customer Services Representative can authorise a return.
We don't have a standard exchange policy but we'd like to hear from you if you feel you need to exchange your order.
Not happy with your order and want to request a refund?
We're sorry to hear this but we'd like to make this right.
Please contact us for assistance with your query.
Please fill out all applicable information as this will help us to process your return quickly.
Please note that certain products are non-returnable and that there may be a restocking charge applied.
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