Placing orders with Fixfast

Online

Enjoy a faster service, with helpful product selector tools, detailed information and online account management facilities on our website. 

Just click the 'Login/Register' link at the top of the website. 

If you have a credit account and are ordering online for the first time, please register for an online account. We’ll connect your new login to your account within 2 hours (within opening hours) so your order can be added to your account.

 

Email sales@fixfast.com

Please provide contact details and account reference if you have one.

This inbox is constantly monitored by our sales and customer service teams from 07:00 - 17:00.

 

Telephone

0800 304 7616 or+44 (0) 1732 882387

07.00 - 18.00 GMT Monday to Thursday

07:00 - 17:00 GMT Fridays

 

Please place orders by 4 pm for next day delivery

 

No Minimum Order Value

There is no minimum order value, but any orders below £200 are subject to a £15 delivery charge.

 

Pricing

If your company has credit terms your individual terms pricing is available online.

Simply register for an online account and we’ll connect it to your credit account within two working hours. (For urgent requests please call Customer Services) Register for an account.

 

All prices on this site are shown excluding VAT. The VAT will be shown once the items are added to your basket, and in the order confirmation screen before you place your order.

 

Quick orders

Place orders for things you’ve previously bought with just one click.

This option is only available if you have set up a Fixfast Login. Just look for the ‘reorder’ button in your online order history.

Sign up or Log in to place a Quick Order

 

View Order History

Once you have set up a Fixfast Login, you can view all your previous order history. You can find it in two places in ‘My Account’.

Online Order History shows just your online orders. Your Order History shows all your orders, whether you made them online via the website, via email, or over the phone.

You will be able to see your order numbers, the delivery address, and the status of your order.

Log in

 

Get a quote

We can help if you’d like a quote. Call or email to speak to Customer Services or your Account Manager.

Email: sales@fixfast.com

Phone: 0800 304 7616 or +44 (0) 1732 882 387

 

Amend or cancel an order

Sometimes changes need to happen. We understand if you need to cancel or amend your order.

We ask that you read our amendment and cancellation policy below.

We may not be able to cancel or amend every order. If we have dispatched your order, then we won't be able to change it.

If you need to amend or cancel an order, get in touch with our Customer Services team to see how we can help.

Phone : 0800 304 7616 or +44 (0) 1732 882387

 

For made-to-order items

We can't accept cancellation or amend your order if we have started production. This also applies to returns on these items.

Please contact us as soon as possible to ensure we can make changes.



For ordered-in items

Sometimes it may be necessary for us to ‘order in’ items for your project.

Because these items are not usually stocked and we have ordered them in for you, please check with us first. We can't accept cancellations or returns once we have picked your order.

 

Lead times

Goods made to order or not stocked items may also require a longer lead time, so please check at the time of ordering if you are unsure.

When placing orders for all Q-Dek products, please make sure that you place your order by 10 am if you require next day delivery.

 

MatchFast made to order lead time is 5-7 days

We keep a large range of standard colours and sizes of MatchFast® fasteners in stock available for next day delivery.

Any MatchFast® products being made to order will take 5 - 7 working days.

We'll confirm the delivery date when we send you the order acknowledgement or you can always give us a call on 0800 304 7616 if you want to check before you order.

 

DrillFast Lacquered takes two working days

DrillFast® lacquered products are always made to order and have a lead time of two working days.

 

Stock levels

In general, we hold good stocks of all our products, and our manufacturing capability means that we can keep up with demand for most of our core products. 

At present, there are challenges in the global supply chain for obtaining many goods including raw materials. During these times there are occasions that we may be out of stock on some items. We can assure you that we are doing all we can to expedite orders where we can and improve our stock position.

If you have a query regarding stock then please do get in touch.