Our commitment in numbers

Before you order

We'll give you everything you need to buy with confidence

 

  • Readily available data sheets on an easy-to-use website
  • Comprehensive and fast technical support from our in house team, with a response within two hours
  • Onsite testing where necessary to assess awkward projects
  • Advice and a dedicated specification support service with a 48hr response time

When you order

We'll make it easy, accurate and fast

 

  • A UK-based professional customer service team available freephone from 7am - 6pm Monday to Thursday and 7am - 5pm Friday
  • An easy to use website with self-service options if you want them
  • Accurate fulfilment, so you get what you ordered, when you need it
  • The highest stock levels in the industry with 98% availability for quick turnarounds
  • A 12pm next day delivery service with live app and text updates

Aftercare

We'll be on hand to help you complete your project

 

  • Post-delivery technical advice and installation support
  • Datasheets and O&M manuals readily available on our website
  • On the rare occasion where something goes wrong, our rapid-response customer care team will make it right