Placing orders with Fixfast
Enjoy a faster service, with helpful product selector tools, detailed information and online account management facilities on our website.
Just click the 'Login/Register' link at the top of the website.
If you have a credit account and are ordering online for the first time, please register for an online account. We’ll connect your new login to your account within 2 hours (within opening hours) so your order can be added to your account.
Please provide contact details and account reference if you have one.
This inbox is constantly monitored by our sales and customer service teams from 08:00 - 17:00.
0800 304 7616 or+44 (0) 1732 882387
08.00 - 17.00 GMT Monday to Thursday
08:00 - 17:00 GMT Fridays
Please place orders by 4 pm for next day delivery
Merlin House, Seven Mile Lane, Sevenoaks, Kent, TN15 8QY
07:00 - 16:00 Monday to Friday
No Minimum Order Value
There is no minimum order value, but any orders below £200 are subject to a £17.50 delivery charge.
If your company has credit terms your individual terms pricing is available online.
Simply register for an online account and we’ll connect it to your credit account within two working hours. (For urgent requests please call Customer Services) Register for an account.
All prices on this site are shown excluding VAT. The VAT will be shown once the items are added to your basket, and in the order confirmation screen before you place your order.
Place orders for things you’ve previously bought with just one click.
This option is only available if you have set up a Fixfast Login. Just look for the ‘reorder’ button in your online order history.
View Order History
Once you have set up a Fixfast Login, you can view all your previous order history. You can find it in two places in ‘My Account’.
Online Order History shows just your online orders. Your Order History shows all your orders, whether you made them online via the website, via email, or over the phone.
You will be able to see your order numbers, the delivery address, and the status of your order.
Get a quote
We can help if you’d like a quote. Call or email to speak to Customer Services or your Account Manager.
Phone: 0800 304 7616 or +44 (0) 1732 882 387
Amend or cancel an order
Sometimes changes need to happen. We understand if you need to cancel or amend your order.
We ask that you read our amendment and cancellation policy below.
We may not be able to cancel or amend every order. If we have dispatched your order, then we won't be able to change it.
If you need to amend or cancel an order, get in touch with our Customer Services team to see how we can help.
Phone : 0800 304 7616 or +44 (0) 1732 882387
For made-to-order items
We can't accept cancellation or amend your order if we have started production. This also applies to returns on these items.
Please contact us as soon as possible to ensure we can make changes.
For ordered-in items
Sometimes it may be necessary for us to ‘order in’ items for your project.
Because these items are not usually stocked and we have ordered them in for you, please check with us first. We can't accept cancellations or returns once we have picked your order.
Goods made to order or not stocked items may also require a longer lead time, so please check at the time of ordering if you are unsure.
MatchFast made to order lead time is 5-7 days
We keep a large range of standard colours and sizes of MatchFast® fasteners in stock available for next day delivery.
Any MatchFast® products being made to order will take 5 - 7 working days.
We'll confirm the delivery date when we send you the order acknowledgement or you can always give us a call on 0800 304 7616 if you want to check before you order.
DrillFast Lacquered takes 2-3 working days
DrillFast® lacquered products are always made to order and have a lead time of 2-3 working days.
In general, we hold good stocks of all our products, and our manufacturing capability means that we can keep up with demand for most of our core products.
At present, there are challenges in the global supply chain for obtaining many goods including raw materials. During these times there are occasions that we may be out of stock on some items. We can assure you that we are doing all we can to expedite orders where we can and improve our stock position.
If you have a query regarding stock then please do get in touch.