The industry-wide materials shortage
We know the current restrictions on the supply of raw materials – particularly steel and timber – are having a direct impact on our customers in the roofing, sheeting & cladding, and façades sectors. These same shortages, together with shipping delays and the ongoing disruption to global supply chains, are also having a short-term impact on our ability to supply a small number of our products. Consequently, we have not been able to provide the level of service you have come to expect from Fixfast.
As you know, we pride ourselves on giving you outstanding service and for having one of the biggest fastener stockholdings in the UK. So, I’d like to take this opportunity to reassure all our customers that Fixfast is doing everything possible to minimise any disruption to you. Senior managers from across our business – including customer service, manufacturing, technical, and sales – are working together to identify suitable solutions to any supply issues.
We have increased our UK production by adding a night shift and, when faced with a shortage of particular components, we have worked closely with other manufacturers to share resources where possible.
Right now, we are placing a particular emphasis on innovating alternative products, using the materials available to us now, that still deliver the required technical and safety performance for each customer project. The experience and expertise of our engineers make this possible.
Our recent investment in a new UK manufacturing facility is already helping alleviate the current supply issues. Looking further ahead, increasing our UK manufacturing capacity remains part of our long-term strategy to mitigate supply chain risk and ensure ‘maximum reliability’.
I would like to extend my thanks to all Fixfast customers for your continued understanding and patience. Like always, we encourage close, open and frank dialogue – so please don’t hesitate to get in touch with our sales or technical teams, so we can work through these issues together.
Ken Lynes – Managing Director, Fixfast