29th June 2020

COVID-19

Key Points:

 

  • Our New Opening Hours to contact us are 8am - 5pm
  • Our Customer Collection Point will remain closed until further notice
  • We are currently experiencing a high volume of calls, if we don't answer please do leave a message or try an alternative contact method 

 

As the outbreak of the coronavirus (Covid-19) continues to develop across the world, our thoughts are with those and their families who are affected.

 

A letter published on 31st March by The Department for Business, Energy & Industrial Strategy , confirmed that building sites are to remain open for the time being to support vital infrastructure work at this time https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/877074/secretary-of-state-letter-construction-industry.pdf

 

It is imperative that we continue to support those who are still working to improve the infrastructure of our country. In particular it's important that we support the businesses working on government contracts designed to help combat the virus. We urge our partners in construction across the country to do what they can to protect themselves and their teams while they carry out this vital work. The Construction Leadership Council have produced guidelines that can help and can be found at http://www.constructionleadershipcouncil.co.uk/news/site-operating-procedures-during-covid-19/ 

 

At Fixfast we follow the daily government bulletins and act accordingly within the business to abide by the latest guidance. Last Monday's address brought further restrictions on business and leisure activities which required immediate action.


As a result, we have moved the remaining Fixfast staff out of the building and they are now where possible working remotely. The Team at Fixfast are working together to remain vigilant and follow the NHS and WHO (World Health Organisation) advice on how to help prevent the spread of the virus.

Those few who remain in the business are those responsible for the logistics of distributing product to site. These workers are being protected the best we can by increasing our cleaning schedule and distancing their workspaces. Additionally we are working to support them the best we can following the recommended guidance and introducing self-isolation for those as greater risk.


We will continue to follow guidelines as they are published to help protect the health of our staff and the community.

Stock holding and supply chain

Fixfast routinely hold significant stocks of most product lines within the UK. Additional steps were taken in preparation of the UK’s departure from the EU. This has resulted in even greater current stock supplies than usual.


This has provided us with additional resilience at this time and is enabling us to continue to supply our customers.


At present our in-house production facilities are working to produce product for specific orders only where needed.


This understandably may change over the coming weeks and months but we’ll maintain this page to include products that may become difficult to supply as the situation arises.

Protecting our customers

 

At this time, we have suspended all face to face visits by our team. The only exception being where site visits are required for vital infrastructure projects to support the governments response to the virus. If this is a service that you require then please do get in touch.


To enable us to continue to service our customers we have implemented video meetings in addition to our telephone, email and webchat communication methods.

Please contact the office on 0800 304 7616 or 01732 882 387 and we'll be happy to discuss your needs or set up a video meeting.

Protecting our staff

To reduce the risk of a member of our team contracting the virus we have implemented the following policies:

 

  • Implemented a work from home policy for all office staff, those over the age of 70 and those with medical conditions
  • No international travel for business purposes
  • Essential use of public transport only
  • Cancelled all face to face visits sales visits
  • Only essential site visits will take place and providing adequate protection is in place
  • Provision of hand sanitisers and additional hygiene products for our staff and visitors
  • Increased the companies cleaning schedule
  • No handshakes or unnecessary physical contact whilst at work
  • Immediate quarantine following any symptoms of COVID-19 or contact with anyone to has contracted the virus.
  • Advise that the team consult the NHS guidelines on https://www.nhs.uk/conditions/coronavirus-covid-19/
  • Risk assessment  - download a copy here

We will continue to monitor the situation through the Government website https://www.gov.uk/coronavirus and will update this statement as the situation changes.