Warranty
Our warranty and product liability insurance
Our Promise
Our warranty covers our fasteners used within building envelope systems for up to 40 years. This depends on the application, environment, and fastener specification.
Our industry-leading cover ensures that our components are covered in the unlikely event of any product defect.
We’re covering the product to perform effectively for the life of that warranty – in other words, we cover against any manufacturing defect causing breakdown, and consequentially the failure of the building envelope.
Why a warranty matters
There are many factors that specifiers of components for the functional building envelope need to consider.
What is the design life of the building?
Have you considered the location and intended use of the building?
How will you ensure that the correct components are specified?
Do all the individual components offer a suitable life expectancy?
Will the warranty offered only apply to the individual components concerned, or will it also make good any immediately associated installation that is affected by a failure?
In any case, having a warranty in place to give peace of mind will be beneficial both to specifiers and building owners.
The Fixfast warranty
Maximum Reliability, Minimum Fuss
We have long realised that there is a liability 'gap' between manufacturers of proprietary building envelope systems and the manufacturers of the fasteners used to attach and secure these systems.
Drawing on our 40 years' experience in the industry, we aim to close this gap to give you complete confidence in our products.
We work closely with manufacturers of building envelope systems to understand the inherent design requirements placed on the fastening components. This collaboration, coupled with the technical expertise we can bring to each project, enables us to purpose design and precision manufacture components to suit every application.
We also hold CE marking, so you can be assured of the quality you are purchasing from us.
What does our warranty cover?
We’re covering the product to perform effectively for the life of the warranty – in other words against manufacturing defect causing breakdown, and consequentially the failure of the building envelope.
What is not included in our warranty?
The main things not covered are damage caused by accidents, poor workmanship, or misuse.
No damage resulting from any attachment, extension, modification, alteration, repair or maintenance work to the installation is covered.
We would always advise that Fixfast are consulted at the specification stage to ensure that the correct products are selected.
If the product is installed in the prescribed way and it fails to perform its primary function, then we will fully replace our affected components and remediate any consequential damage to the building envelope caused by the failure.
Questions or queries?
For more information, please contact our technical team on +44 (0)1732 882387 or tech@fixfast.com.
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Compliance and best practice is at the heart of our company - we work with leading industry bodies and associations.
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