• Fastener systems
  • Sheeting and Cladding Fasteners
  • Flat Roofing Fastener Systems
  • Façade and Rainscreen Systems
  • TapFast - High Corrosion Resistant Fasteners
  • Fully Supported Metal Roofing Cleats and Fasteners
  • Rivets
  • General Construction Products
  • Adhesive systems
  • Q-Dek flat roofing adhesive systems
  • HandyDek flat roofing foam adhesive
  • Sika Tack adhesive system
  • Sika-AT adhesive
  • High bond tapes
  • Roof drainage systems
  • FarBo roof drainage systems
  • Rooftop products
  • Living Roof Products
  • V-Seal pipe flashings
  • Pipe Pockets
  • RyMar Vents
  • Support products
  • DukMat walkway products
  • StrikeClip lightning clips
  • Height Safety and Access Systems
  • KATT Modular access ladders
  • EdgePro aluminium guardrail
  • Sealing products
  • Cartridge sealants
  • Butyl strip sealants
  • Tape Products
  • Repair Products
  • Construction foam
  • Weatherproofing products
  • Profiled filler blocks
  • Facade Sealing Membrane System
  • Air vapour control layer
  • Thermo reflective membrane
  • VCL butyl double sided tape
  • Membrane penetration tape
  • Breathable membrane
  • UV resistant facade membrane
  • Specialist Tools
  • Power tools and accessories
  • Drive bits
  • Drill bits
  • Hand tools
  • Ancillary items
  • HandyDek flat roofing foam adhesive
  • High bond tapes
  • StrikeClip lightning clips
  • EdgePro aluminium guardrail
  • Profiled filler blocks
  • Air vapour control layer
  • VCL butyl double sided tape
  • Membrane penetration tape
  • Breathable membrane

Speak to us

Need help? Please call:

0845 450 7483

Fixfast | Frequently asked questions


Image of customer service team


1. How much do you charge for deliveries?

Our delivery charges are:

Next day Standard (By 12:30)..............£15 (Free for orders over £200)
Next day by 10:30am...........................£30
Saturday Standard (By noon)..............£42
Saturday by 10:30am...........................£45
London Same-day (inside M25)...........£95

Check out our 'deliveries and returns' page for more information.



2. What is the earliest time of day you can deliver to site?

The earliest time of day our courier may deliver your goods is 7am, however the earliest guaranteed delivery slot is by 10:30am. If you do need an earlier delivery please call us on 0845 450 7483 and we'll try and sort a dedicated delivery for you.


3. Do you deliver on Saturdays, and is there an extra cost involved with this?

We do deliver on Saturdays (see answer to question one above), however as we are not there to monitor your delivery we aren't able to assist if the driver has any problems. However if you can supply a delivery contact name and phone number / email address they will automatically receive a tracking number and delivery updates on the day.


4. What is the lead time for your MatchFast® range of products?

We keep a large range of standard colours and sizes of MatchFast® fasteners in stock available for next day delivery. Any MatchFast® products being made to order will take 5 - 7 working days. We'll confirm the delivery date when we send you the order acknowledgement or you can always give us a call on 0845 450 7483 if you want to check before you order.


5. What is the lead time for your DrillFast® Lacquered range of products?

DrillFast® lacquered products are always made to order, and have a lead time of two working days.


6. What are your office opening times?

We start at 7am and finish at 4:30pm.


7. Can I collect goods from your offices?

Yes - we have a collection point at our head office (see address here), where you can come and collect your orders.


8. Can I order online?

Yes, however currently you do need to have a credit account with us before you can do this. You can request an account online here or simply phone us on 0845 450 7483. 


9. How do I get datasheets for all the products?

You can download datasheets from our website from the 'resources and downloads' page. Alternatively, the relevant datasheet is also available for download from product page. If you struggle to find it, or simply would just prefer to speak to us about it, please call our customer service team on 0845 450 7483.


10. How do I book a site engineer to come to my construction site?

If you're needing a pull out test, another on-site service or just expert advice, we'll happily visit your site. We do need to know certain information so please download the request form here, fill in the details and then email it to technical@fixfast.com . We'll then get in touch to discuss and arrange a suitable date and time.


11. What's the best way to request one of your technical services (wind load calculations / rainwater flow rate calculations).

To perform a wind load or rainwater calculation we do need you to provide us with some specific information. Please download the relevant request form from the links below and send them to technical@fixfast.com.

Download the rainwater flow rate calculation request form here.
Download the windload calculation request form here.


12. Can I get samples of your products?

We're happy to supply samples of many of our products - please call us on 0845 450 7483 or email sales@fixfast.com to arrange this.


13. Do you have a minimum order value?

No - there is no minimum order value, however any orders below £200 are subject to a £15 delivery charge.


14. I haven't got a credit account, can I order and pay by card?

Yes - we happily accept most standard credit / debit cards. Please give us a call on 0845 450 7483 and we will help you with your order and take payment over the phone.


15. What email address should I send orders to?

Please send orders and enquiries to sales@fixfast.com. This inbox is constantly monitored by our sales and customer service teams from 7am - 4pm.


16. Do you offer a warranty for your products?

Yes - Fixfast offer an industry leading insurance backed warranty for many of our products. Please click here to find out more.



If you have any other questions, then please contact us


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